Privacy Policy

At HTR ENGINEERING, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for services, or engage us for professional handyman work. By using our services, you consent to the practices described in this policy.

We may collect personal information that you voluntarily provide to us when you request a quote, book a service, or contact us via Call or WhatsApp. This includes your name, email address, phone number, residential or commercial address, and specific details regarding your home improvement or repair needs.

We use the information we collect to respond to inquiries and provide professional quotes for our range of services, including: Plumbing Services, Water Heater Installation & Repair, Pipe Leakage Repair, Kitchen Sink, Toilet Bowl, Shower Drain & Kitchen Drain Choke Clearing, Toilet Bowl, Sink & Kitchen Tap Installation, Shower Mixer Installation & Repair, Toilet Leakage Repair, Wall-Hung Toilet Repair, Door Repair Services, and Renovation & Reinstatement. We also use this data to schedule appointments, communicate project updates, and improve our customer service.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted technicians or service partners who assist us in delivering our services in Singapore, under strict confidentiality agreements. We may also disclose information if required by law or to protect our legal rights.

We implement reasonable administrative and technical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements as per Singapore regulations.

In accordance with Singapore's Personal Data Protection Act (PDPA), you have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact our team via the email or phone number provided below.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those external websites and encourage you to read their respective policies.

We may update this Privacy Policy periodically to reflect changes in our service practices or legal obligations. The 'Last Updated' date will be revised accordingly.